Skip to content
INVENDAR

Invendar Systems

Software and automationbuilt around the work.

We design software and automation around real operational processes rather than forcing organizations into generic tools.

01

AI & Workflow Automation

Connect the stages of an operation so routine work moves forward with the right checks, approvals and exceptions.

What it solves

  • Repeated data entry and manual handoffs between teams or tools
  • Slow enquiry routing, lead qualification and appointment follow-up
  • Documents, approvals and status updates that stall in inboxes
  • Disconnected systems that leave records incomplete or out of sync

What we build

  • End-to-end workflows spanning intake, routing, action and follow-up
  • CRM updates, notifications, approvals and system synchronization
  • Document handling, structured data movement and exception queues
  • Human review points for judgement, ambiguity and higher-risk decisions
  • Operational monitoring so failures can be identified and handled

How it works

  1. 01

    Map

    Trace the real process, systems, decisions and failure points.

  2. 02

    Define

    Separate repeatable actions from judgement and approval.

  3. 03

    Connect

    Build the workflow across the tools and data involved.

  4. 04

    Validate

    Test normal cases, exceptions, permissions and human handoffs.

  5. 05

    Operate

    Deploy with visibility, documentation and a path to improve.

02

AI Agents

Give customers and teams a practical interface that can find information, take permitted action and route work.

What it solves

  • High-volume questions that depend on scattered business knowledge
  • Lead and support requests that need context before they can be assigned
  • Multi-step tasks that require reading, deciding and updating another system

What we build

  • Customer-support and internal knowledge assistants
  • Lead handling, information retrieval and document interpretation
  • Task execution and workflow routing through approved system connections
  • Escalation, permission and human-review controls

How it works

  1. 01

    Scope

    Define the agent's job, sources, actions and boundaries.

  2. 02

    Ground

    Connect approved knowledge and business systems.

  3. 03

    Test

    Evaluate answers, actions, failure modes and escalation.

  4. 04

    Deploy

    Release with monitoring and controlled iteration.

03

Voice Agents

Handle structured phone interactions while preserving clear routing to people when a call needs judgement.

What it solves

  • Missed or repetitive inbound calls
  • Appointment, FAQ and information-collection calls that follow a defined flow
  • Lead qualification and appropriate outbound follow-up

What we build

  • Inbound call handling and intelligent call routing
  • Appointment workflows, FAQ assistance and lead qualification
  • Structured information capture and system updates
  • Escalation paths, transcripts and review controls where appropriate

How it works

  1. 01

    Design

    Define call intents, language, boundaries and transfers.

  2. 02

    Integrate

    Connect scheduling, CRM or knowledge sources as required.

  3. 03

    Rehearse

    Test accents, interruptions, ambiguity and handoffs.

  4. 04

    Release

    Launch within an agreed scope and review real call patterns.

04

Conversational Systems / Chatbots

Turn a website or product conversation into a useful route to information, service or action.

What it solves

  • Visitors who cannot quickly find the right answer or next step
  • Support and enquiry queues filled with repeatable requests
  • Conversations that end without structured capture or follow-up

What we build

  • Website and in-product conversational experiences
  • Knowledge retrieval, guided enquiry and support triage
  • CRM, ticketing, booking and workflow connections where useful
  • Fallback, escalation and human handover paths

How it works

  1. 01

    Model

    Identify user intents, useful answers and desired actions.

  2. 02

    Design

    Shape conversation flows, tone and fallback behaviour.

  3. 03

    Build

    Connect content, systems and controlled actions.

  4. 04

    Evaluate

    Test usefulness, accuracy and handover quality.

05

Custom Software & Web Applications

Build software around the way the organization needs to work, without forcing the process into a generic product.

What it solves

  • Critical processes managed through spreadsheets, email and disconnected tools
  • Off-the-shelf platforms that cannot reflect the required workflow or permissions
  • Product ideas that need a reliable browser-based application

What we build

  • SaaS products, workflow software and data interfaces
  • Operations dashboards, management tools and internal platforms
  • Secure role-based web applications with the required backend and integrations
  • Maintainable product foundations, documentation and deployment support

How it works

  1. 01

    Define

    Clarify users, requirements, constraints and success criteria.

  2. 02

    Design

    Map flows, information architecture and interface behaviour.

  3. 03

    Build

    Develop the product, backend and integrations in working stages.

  4. 04

    Verify

    Test functionality, usability, responsiveness and edge cases.

  5. 05

    Launch

    Deploy, document and plan the next product increment.

06

Mobile Applications

Create a focused mobile product for customers or internal teams, supported by the systems it needs to work.

What it solves

  • Customer journeys that need a purpose-built mobile experience
  • Field and internal work that cannot stay tied to a desktop
  • Mobile product concepts that need definition as well as development

What we build

  • Customer-facing and internal mobile applications
  • Product definition, user flows and UI/UX
  • Application development, backend services and integrations where necessary
  • Testing, release preparation and deployment support

How it works

  1. 01

    01 Product definition

    Set the users, purpose, scope and platform requirements.

  2. 02

    02 User flows

    Map the tasks and decisions the application must support.

  3. 03

    03 UI/UX

    Design the interface and interaction system.

  4. 04

    04 Development

    Build the application in testable increments.

  5. 05

    05 Backend & integrations

    Connect data and services where necessary.

  6. 06

    06 Testing

    Verify behaviour across target devices and conditions.

  7. 07

    07 Deployment support

    Prepare release assets and support submission and launch.

07

Portals, Booking Systems & Internal Tools

Replace fragmented service and operations tasks with a clear, purpose-built working environment.

What it solves

  • Customers or members relying on staff for routine access and updates
  • Scheduling handled across calls, messages and manual calendars
  • Internal operations spread across forms, sheets and inboxes

What we build

  • Client and member portals with role-based access
  • Booking platforms and scheduling workflows
  • Internal tools, operations dashboards and management interfaces
  • Notifications, permissions, reporting and integrations as required

How it works

  1. 01

    Observe

    Understand who does the work and what they need at each step.

  2. 02

    Structure

    Define roles, data, rules and the service journey.

  3. 03

    Build

    Deliver the interface and connected operational system.

  4. 04

    Adopt

    Support testing, handover and a controlled rollout.

08

Document Processing & System Integrations

Move information reliably between documents, teams and software without hiding exceptions.

What it solves

  • Teams re-keying information from forms, files or email attachments
  • Systems that hold related data but do not communicate
  • Imports and synchronization processes that fail without a clear recovery path

What we build

  • Document intake, classification, extraction and validation workflows
  • API integrations, data movement and system synchronization
  • Review queues for low-confidence or exceptional cases
  • Logging, retries and operational visibility

How it works

  1. 01

    Audit

    Review sources, formats, APIs, data ownership and failure cases.

  2. 02

    Design

    Define validation, mapping, review and recovery rules.

  3. 03

    Connect

    Build and test the document or integration pipeline.

  4. 04

    Monitor

    Release with traceability and documented exception handling.

Have a system in mind?

Start a project →